FAQ
Frequently Asked Questions
Are all your products natural?
How are are they Manufactured?
Yes The products we offer are natural and most of the ingredients are plant-based or vegetable derived. A few of our products are made with emulsify waxes and other organic ingredients to help create creamy consistency. Our products are safe to use for all hair types.
All our products are homemade and we ensure to manufacture each product in a safe , clean environment.
How long will my products last?
Products are made with safe preservative systems to inhibit microbial growth and have a shelf life of 6 to 12 months.
Most our products are water based and made with emulsifying waxes to create creamy luscious consistency. To minimize microbial growth, we include a safe preservative system to prevent rancidification.
Our products are made with 100% natural shea butters that are imported from Ghana. They are susceptible to melt in high temperature environments. We recommend storing your beauty butters, or any products made with butters in cool temperatures between 64 F to 75 F.
If your butter melted in transit, please store in refrigerator to resolidify. The butter is same to use after its resolidified.
If you have any questions or feedback, please email customer service sallurebeauty123@gmail.com. Please allow 24hrs for response.
How fast will I receive my order?
All orders are process within 24-48hrs, and transit time depends on shipping method selected at checkout. When orders are processed and shipped a notification will be sent to your email. If there are any unexpected delays, we will notify via email. We will ensure your orders are received in timely manner. Please free to contact customer service support via sallurebeauty123@gmail.com
Can I cancel order after purchased?
Yes, we can cancel your order upon request. Please email sallurebeauty123@gmail.com within 8hrs from time of purchase. After we cancel your order, a notification will send to your email. Refund will take 1-5 business days depending on your bank institution.
How Can I return my order?
Please click below to view